Updated: May 4, 2021
We are thrilled to be welcoming our loyal guests back to Peek’n Peak Resort for Summertime Adventures!
We are currently operating with reduced Hours of Operation for several resort amenities. Please review the hours of operation for resort dining, the Serenity Spa and the Pool Complex before your visit.
Peek’n Peak Mountain Adventures is currently open on weekends during the month of May. Peak Mountain Adventures includes the Aerial Adventure Course, Giant Dual Ziplines, the Soaring Eagle Zipline and Peek’n Putt Mini Golf Course.
The Upper Golf Course is open to players daily. Please visit our golf page to book a tee-time online.
The Peek’n Peak team has been closely monitoring recommendations from the CDC and guidelines from the State of New York to develop our new operational procedures. We are also fortunate to have access to support and resources from a wide array of national organizations and suppliers including EcoLab hygiene technologies, Wyndam Hotels & Resorts and the National Restaurant Association. We understand that this information is fluid, and we will continue to evolve our practices to ensure everyone in your party has a safe and enjoyable time at our resort.
At Peek’n Peak, we are committed to creating an environment that will keep our guests and team members healthy. We want you to spend your time here making memories without worry, so we will be making some adjustments around the resort out of respect for the well-being of our guests. Certain things may look different, but your memorable experience will remain the same. Thank you for adapting along with us.
We invite you to please take a moment to read some important information about the changes we have implemented at our resort in order to create a safe environment. Below you will learn how these changes will impact your stay at Peek’n Peak, along with guest responsibilities.
We can all do our part to ensure a safe & memorable adventure is had by all. We’ll see you soon!
Face Masks must be worn at all times when traveling through indoor public spaces, such as the hotel lobby and The Sugar Shack. Face Masks are not required while swimming at the pool, while actively eating or drinking, or when you are with your own household in your hotel or condo. With the latest guidance from the CDC, vaccinated people are not required to wear a face masks while outdoors, as long as there are not other people from another household in close proximity.
Upon your arrival, please only have 1 member of your party go to the Inn front desk to check-in. We have taken steps to reduce the number of items handed to you at check-in. Your room or condo keys will be sanitized in front of you before you receive them. If for any reason we do need to transfer an item to you, we will do so using a bin to minimize touch.
We can assure you that our team of housekeeping professionals are committed to your safety and we guarantee that all touchpoints in your room have been sanitized by EPA-Registered, hospital-grade disinfectant. These surfaces include light switches, doorknobs, tables, countertops, handles, phones, remotes, sinks, toilets, and faucets. Once your room has been thoroughly cleaned from top to bottom by our cleaning professionals, no one will access your room until after your departure (except in urgent maintenance situations). We are also suspending stay-over service. If you are staying multiple nights with us and need additional linens or toiletries, please call the front desk and we gladly set these items outside of your guest room. We have also removed non-essential, high-contact items such as the in-room directories and paper menus.
We will be practicing Social Distancing throughout the resort. Please be mindful of all physical distancing requirements throughout the resort, observing all posted signage including social distancing markers on the floor to serve as guides of where to stand. At our golf course, we ask that you book your tee-time in advance online, though walk-ups are still welcome.
Members of our team will be wearing additional protective equipment, and barriers are being constructed at locations with a high amount of face-to-face interaction, like our front desk. We are providing access to PPE to all of our team members. We are taking steps to ensure these barriers keep a safe distance between our staff and our guests, but you can rest assured that our staff will continue to provide you with top-notch service.
We will continue to reduce transmissions by removing various touchpoints throughout our resort. For the safety of our guests and associates, we have temporarily stopped our bell service and luggage storage. We ask that guests store their luggage inside their vehicles until their room is ready or after they check out of their guest room. We are also reducing the amount of brochures and informational pieces distributed across the resort. Instead, we will be displaying relevant information on digital displays throughout the resort.
We pride ourselves in offering delicious food and drink options for you during your stay at our resort. With guest safety in mind, we have changed a few things while maintaining the quality dining experience you have come to expect from Peek’n Peak. To reduce non-essential contact, we are asking guests to view dining menus at pknpk.com, through the digital displays across the resort, or by viewing the informational channel on guest room televisions in The Inn. If you would prefer a physical menu, we will provide a disinfected menu that will be cleaned after each use.
Wherever possible, we are reducing the use of equipment that is shared by multiple guests. As such, our fitness center is currently closed. At the Upper Course, we are sanitizing golf carts between each use.
Our dedicated team is always available to assist you. You can reach the front desk by dialing “0” from your guest room phone, or by dialing 716-355-4141. You may also send a message to Peek’n Peak Resort on Facebook or Twitter, and a member of our team will respond to your inquiry as soon as possible. We appreciate the opportunity to serve you and your family.
We are incredibly excited to welcome you & your family to Peek’n Peak Resort. While we encourage all of our guests to evaluate their personal health & their risk of exposure, our entire team has been educated on policies and procedures to maintain the safest and cleanest environment we can possibly provide. For the safety of our team members and guests, we ask that persons who recently experienced symptoms associated with COVID-19 make the decision to visit us at a later date. These potential symptoms include a fever over 100.1, a dry cough, or a loss of taste & smell. Please visit the CDC’s website for more information on possible symptoms.
Please remember that as we take all of the necessary precautions, there will be some limitations to the services we can provide. We appreciate your understanding and patience as we adjust to this new normal.
On behalf of the entire Peek’n Peak family, we are so grateful for our loyal guests and look forward to your visit.
See you soon!