Updated: November 17, 2020

Peek’n Peak Resort will be open for the 20/21 Winter Season. The team at Peek’n Peak is working endlessly to ensure that we are ready to ski & ride when the snow starts flying and that your experience at our resort feels as close to normal as it possibly can. During these unusual times, we’re confident that skiing & snowboarding will be an ideal activity for these reasons:

  • Space – Whether you’re on a lift or carving down a slope, there is ample space to spread out and stay socially distant from others.
  • Outdoor Environment – The majority of your time skiing & snowboarding is spent outside in fresh air, cruising down trails.
  • Standard Gear – Face coverings, including neck gaiters, goggles, gloves, mittens and helmets are standard snow sports equipment. Face coverings will be required, except when you are actively dining, skiing or riding.
  • Slope Etiquette – Existing rules of slope etiquette require skiers & riders to maintain a safe distance between others on the slopes.
  • Health Benefits – A day on the slopes provides physical activity that benefits both your mind & body. We’d argue that a good powder day is good for the soul, too.

In addition to the reasons above, we’re confident that Peek’n Peak Resort will be ready for this season.

We’re building new operational plans to better serve our loyal guests during these times, including enhanced outdoor dining & options for pick-up meals. We will adjust mountain operations throughout the season to reduce lift lines and aim to open as much terrain as quickly as possible.

Below, you’ll find some detailed information about the procedures and protocols that will be in place at Peek’n Peak this winter, following the guidance of New York State.

We look forward to your visit. See you on the slopes!

 

Travel Advisories

For the safety of everyone at Peek’n Peak, we ask that guests review any travel advisories that may be in place for their area of residence prior to traveling to Peek’n Peak. Please review the requirements of your home state, county, and city.

 

Slopes & Trails

Face Coverings are required at all times, unless you are actively engaged in skiing or snowboarding – provided you are over 2 years of age and are able to medically tolerate such a covering.

You will be expected to maintain a distance of 6 feet between all skiers & riders, unless you are members of the same immediate party/household/family. (Unless your safety requires a member of our team, such as the Ski Patrol, to be in close contact with you.)

 

Lifts & Lift Lines

Face Coverings are required at all times, unless you are eating, drinking, or actively engaged in skiing or snowboarding – provided you are over 2 years of age and are able to medically tolerate such a covering.

You will be expected to maintain a distance of 6 feet between all skiers & riders, unless you are members of the same immediate party/household/family. Arrive Together? Ride Together.

You may encounter places where the flow of traffic has been changed to encourage one direction of travel through the lift lines and onto the lift. Please pay attention to the posted markers & signage, as the lift loading process may be different than in previous seasons.

You are encouraged to wear your winter gloves when riding the lifts.

 

Lift Tickets & Ticket Windows

We strongly encourage you to purchase your lift tickets in advance on our website, pknpk.com, to reduce the contact necessary to complete your transaction. Upon arrival, you’ll be able to show your confirmation email and get to the lifts faster.

You will be required to sign-in upon entering the resort for use in contact tracing efforts. These records will be retained for a minimum of 28 days.

You will be expected to maintain a distance of 6 feet between other guests, unless you are members of the same immediate party/household/family. Pay attention to the distance markers.

 

Dining Facilities

We pride ourselves on offering delicious food and drink options for you during your stay at our resort. With guest safety in mind, we have changed a few things while maintaining the quality dining experience you have come to expect from Peek’n Peak.

Peek’n Peak is investing in new dining options, including a new Market at The Inn, which will provide Grab & Go items like salads and sandwiches, snacks, drinks, alcoholic beverages, candy and more. These items may then be enjoyed in a socially distanced locations, such as your hotel room.

Peek’n Peak is also planning to enhance the ability to order meals for carry-out dining, including family-style meals for our condo guests which will come ready to reheat in your condo’s kitchen. We will also expand the opportunities for outdoor dining and bar service at locations like the Lodge Deck.

If you choose to dine in one of our restaurants, please be aware that all indoor spaces are limited to 50% occupancy. Advanced reservations are strongly encouraged and at times, may be required.

Outside Food will not be permitted to be brought into our resort dining facilities, including at The Main Lodge.

To reduce non-essential contact, we are asking guests to view dining menus at pknpk.com, through the digital displays across the resort, or by viewing the informational channel on guest room televisions in The Inn. If you would prefer a physical menu, we will provide a either a single-use paper menu that will be disposed of after your use or a menu which can be sanitized between each use.

We will also be providing our guests with single-serve condiments packets when available. Additionally, all check presenters and pens will be sanitized after each use.

In between use, tables and surfaces in the dining facilities are being cleaned regularly with products that are identified as being effective against COVID-19, with an increased attention to high risk areas and frequently touched surfaces.

Face Coverings are required at all times, unless you are eating or drinking – provided you are over 2 years of age and are able to medically tolerate such a covering.

You will be expected to maintain a distance of 6 feet between other guests, unless you are members of the same immediate party/household/family.

You may encounter places where the flow of traffic has been changed to encourage one direction of travel through the buildings. Please pay attention to the posted markers & signage.

Following requirements from New York State, water fountains will not be available. Please plan accordingly.

Numerous Sanitation Stations are available for your use & are placed throughout the resort.

Restrooms will be cleaned and disinfected at least twice daily, potentially more often depending on the frequency of use.

 

Lodging – The Inn & Condos

During your check-in process, we ask that you send only one member of your party to the front desk to check in. We have taken steps to reduce the number of items handed to you at check-in. Your room or condo keys will be sanitized in front of you before you receive them. If for any reason we do need to transfer an item to you, we will do so using a bin to minimize touch.

We can assure you that our team of housekeeping professionals are committed to your safety and we guarantee that all touchpoints in your room have been sanitized by EPA-Registered, hospital-grade disinfectant. These surfaces include light switches, doorknobs, tables, countertops, handles, phones, remotes, sinks, toilets, and faucets. Once your room has been thoroughly cleaned from top to bottom by our cleaning professionals, no one will access your room until after your departure (except in urgent maintenance situations). We are also suspending stay-over service. If you are staying multiple nights with us and need additional linens or toiletries, please call the front desk and we gladly set these items outside of your guest room. We have also removed non-essential, high-contact items such as the in-room directories and paper menus.

We will continue to reduce transmissions by removing various touchpoints throughout our resort. For the safety of our guests and associates, we have temporarily stopped our bell service and luggage storage. We ask that guests store their luggage inside their vehicles until their room is ready or after they check out of their guest room.

Face Coverings are required at all times, unless you are eating or drinking – provided you are over 2 years of age and are able to medically tolerate such a covering.

Indoor spaces, including Dining Options, are limited to 50% occupancy throughout the resort.

You will be expected to maintain a distance of 6 feet between other guests, unless you are members of the same immediate party/household/family.

You may encounter places where the flow of traffic has been changed to encourage one direction of travel through the buildings. Please pay attention to the posted markers & signage.

Numerous Sanitation Stations are available for your use & are placed throughout the resort.

The resort facilities are being cleaned regularly with products that are identified as being effective against COVID-19, with an increased attention to high risk areas and frequently touched surfaces.

Public Restrooms will be cleaned and disinfected at least twice daily, potentially more often depending on the frequency of use.

 

Equipment Rentals

Ski and Snowboard equipment will be cleaned & disinfected between each and every use.

Team members will maintain a minimum distance of 6 feet, unless a specific situation requires brief contact, such as assisting with equipment. This close contact will be as quick as possible.

Numerous Sanitation Stations are available for your use & are placed throughout the resort.

Please check back soon for further information regarding new safety protocols for our Equipment Rentals.

 

Lessons & Snowsports School

Group lessons will be limited to 10 adults or fewer, with less than 6 children in a group lesson.

Under the current New York State guidelines, all guests participating in a lesson must do a health screening.

Following requirements from New York State, water fountains will not be available. Please plan accordingly.

Numerous Sanitation Stations are available for your use & are placed throughout the resort.

Please check back soon for further information regarding new safety protocols for our Snowsports School.

 

 

Resort Facilities

Peek’n Peak is working to ensure all central air handling systems throughout the resort meet the current recommendations & requirements from New York State. Additional ventilation will be created where possible.

Numerous Sanitation Stations are available for your use & are placed throughout the resort.

The resort facilities are being cleaned regularly with products that are identified as being effective against COVID-19, with an increased attention to high risk areas and frequently touched surfaces.

Public Restrooms will be cleaned and disinfected at least twice daily, potentially more often depending on the frequency of use.

Following requirements from New York State, water fountains will not be available. Please plan accordingly.

 

 

Resort Staff

Members of our team will be wearing additional protective equipment, and barriers have been constructed at locations with a high amount of face-to-face interaction, like our front desk. We are taking steps to ensure these barriers keep a safe distance between our staff and our guests, but you can rest assured that our staff will continue to provide you with top-notch service.

Employees must undergo daily health screenings.

Our employees are required to wear face coverings at all times, unless they are eating, drinking, or on the slopes. Face masks are available to our employees at no cost.

The latest safety protocols will be shared with all employees via email, electronic signage in breakrooms and through communication with their manager.

 

Communication

The latest safety protocols will be shared with guests through updates to our COVID-19 Action Plan on pknpk.com, digital signage across the resort, posted signs, and on social media and email newsletters when necessary.

Changes to safety protocols will be shared with all employees via email, electronic signage in breakrooms and through communication with their manager.

 

We’re Here To Help

Our dedicated team is always available to assist you. You may always reach the front desk by dialing “0” from your guest room phone, or by dialing 716-355-4141. There will always be a live person on the other end of the line to help. You may also send a message to Peek’n Peak Resort on Facebook or Twitter, and a member of our team will respond to your inquiry as soon as possible. We appreciate the opportunity to serve you and your family.

We are incredibly excited to welcome you & your family back to Peek’n Peak Resort. While we encourage all of our guests to evaluate their personal health & their risk of exposure, our entire team has been educated on policies and procedures to maintain the safest and cleanest environment we can possibly provide. For the safety of our team members and guests, we ask that persons who recently experienced symptoms associated with COVID-19 make the decision to visit us at a later date. These potential symptoms include a fever over 100.1, a dry cough, or a loss of taste & smell.  Please visit the CDC’s website for more information on possible symptoms.

Please remember that as we take all of the necessary precautions, there will be some limitations to the services we can provide. We appreciate your understanding and patience as we adjust to this new normal.

On behalf of the entire Peek’n Peak family, we are so grateful for our loyal guests and look forward to your visit.

See you soon!

 

 

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