Resort Operations Update [June 25, 2020]: We are thrilled to begin welcoming our loyal guests back to Peek’n Peak Resort with overnight accommodations at The Inn and our Mountainside Condos now available!
Peak Mountain Adventures is open with the Aerial Adventure Course, Giant Dual Ziplines and the Soaring Eagle Zipline. Guests are asked to bring their own leather-palmed gloves for use on the Aerial Adventure Course & Giant Dual Ziplines, though appropriate gloves will be available for purchase upon arrival. Guests are also asked to place a reservation and print their waiver prior to arrival.
At this time, the Indoor/Outdoor Pool Complex & Cabana Bar is operating with a reduced capacity to ensure Social Distancing. The Indoor & Outdoor Pools will be available for our hotel & condo guests, though a limited number of general admission or pool memberships may also be available, depending on current occupancy.
Starting July 3, Bistro 210 will open for dine-in and carry out. The Gazebo Grill is currently operating with weekend hours and both indoor seating and outdoor seating. Carry out is also available from the Gazebo Grill.
Courtyard Cafe is once again proudly serving Starbucks drinks with meals available for carry-out, or for dine-in service – including a limited outdoor seating section.
In anticipation of welcoming guests back to Peek’n Peak, we have had several dedicated cleaning & sanitation crews attending to every facility at the resort since late April. This team has spent over 2,500 labor hours cleaning every area of the resort. Moving forward, we will staff a dedicated Sanitation Specialist at our facilities, whose entire focus will be to continually clean and sanitize surfaces between guests.
The Peek’n Peak team has been closely monitoring recommendations from the CDC and guidelines from the State of New York to develop our new operational procedures. We are also fortunate to have access to support and resources from a wide array of national organizations and suppliers including EcoLab hygiene technologies, Wyndam Hotels & Resorts, and the National Restaurant Association. We understand that this information is fluid, and we will continue to evolve our practices to ensure everyone in your party has a safe and enjoyable time at our resort.
At Peek’n Peak, we are committed to creating an environment that will keep our guests and team members healthy. We want you to spend your time here making memories without worry, so we will be making some adjustments around the resort out of respect for the well-being of our guests. Certain things may look different, but your memorable experience will remain the same. Thank you for adapting along with us.
We invite you to please take a moment to read some important information about the changes we have implemented at our resort in order to create a safe environment. Below you will learn how these changes will impact your stay at Peek’n Peak, along with guest responsibilities.
We can all do our part to ensure a safe & memorable adventure is had by all. We’ll see you soon!
Upon your arrival, please only have 1 member of your party go to the Inn front-desk to check-in. We have taken steps to reduce the number of items handed to you at check-in. Your room or condo keys will be sanitized in front of you before you receive them. If for any reason we do need to transfer an item to you, we will do so using a bin to minimize touch.
We can assure you that our team of housekeeping professionals are committed to your safety and we guarantee that all touchpoints in your room have been sanitized by EPA-Registered, hospital-grade disinfectant. These surfaces include light switches, doorknobs, tables, countertops, handles, phones, remotes, sinks, toilets, and faucets. Once your room has been thoroughly cleaned from top to bottom by our cleaning professionals, no one will access your room until after your departure (except in urgent maintenance situations). We are also suspending stay-over service. If you are staying multiple nights with us and need additional linens or toiletries, please call the front desk and we gladly set these items outside of your guest room. We have also removed non-essential, high-contact items such as the in-room directories and paper menus.
We will be practicing Social Distancing throughout the resort. Please be mindful of all physical distancing requirements throughout the resort, observing all posted signage including social distancing markers on the floor to serve as guides of where to stand. At our golf course, we ask that you call 877-724-4261 to book your tee-time and pay by phone prior to your arrival, though walk-ups are still welcome.
Members of our team will be wearing additional protective equipment, and barriers are being constructed at locations with a high amount of face-to-face interaction, like our front desk. We are providing access to PPE to all of our team members. We are taking steps to ensure these barriers keep a safe distance between our staff and our guests, but you can rest assured that our staff will continue to provide you with top-notch service.
We will continue to reduce transmissions by removing various touchpoints throughout our resort. For the safety of our guests and associates, we have temporarily stopped our bell service and luggage storage. We ask that guests store their luggage inside their vehicles until their room is ready or after they check out of their guest room.
We are also reducing the number of brochures and informational pieces distributed across the resort. Instead, we will be displaying relevant information on digital displays throughout the resort.
We are providing sanitation supplies for your use at a number of sanitizer stations throughout our resort. We ask that you please sanitize frequently during your stay.
We pride ourselves on offering delicious food and drink options for you during your stay at our resort. With guest safety in mind, we have changed a few things while maintaining the quality dining experience you have come to expect from Peek’n Peak. To reduce non-essential contact, we are asking guests to view dining menus at pknpk.com, through the digital displays across the resort, or by viewing the informational channel on guest room televisions in The Inn. If you would prefer a physical menu, we will provide a single-use paper menu that will be disposed of after your use.
We will also be providing our guests with single-serve condiments packets when available. Additionally, all check presenters and pens will be sanitized after each use.
Wherever possible, we are reducing the use of equipment that is shared by multiple guests. As such, our fitness center is currently closed. At the Upper Course, we are sanitizing golf carts between each use. At Peek’n Putt Mini Golf, we will be sanitizing equipment between each use.
Our dedicated team is always available to assist you. You may always reach the front desk by dialing “0” from your guest room phone, or by dialing 716-355-4141. There will always be a live person on the other end of the line to help. You may also send a message to Peek’n Peak Resort on Facebook or Twitter, and a member of our team will respond to your inquiry as soon as possible. We appreciate the opportunity to serve you and your family.
We are incredibly excited to welcome you & your family back to Peek’n Peak Resort. While we encourage all of our guests to evaluate their personal health & their risk of exposure, our entire team has been educated on new policies and procedures to maintain the safest and cleanest environment we can possibly provide. For the safety of our team members and guests, we ask that persons who recently experienced symptoms associated with COVID-19 make the decision to visit us at a later date. These potential symptoms include a fever over 100.1, a dry cough, or a loss of taste & smell. Please visit the CDC’s website for more information on possible symptoms.
Please remember that as we take all of the necessary precautions, there will be some limitations to the services we can provide. We appreciate your understanding and patience as we adjust to this new normal.
On behalf of the entire Peek’n Peak family, we are so grateful for our loyal guests and look forward to your visit. See you soon!