Peek'N Peak

About Us

Front Desk Associate

Department

Hotel - Front Desk

Season

Part Time - Year Round

Description

Interested in employment at Peek 'n Peak Resort? 

Complete the online application now and plan to attend a Job Fair with Open Interviews:

  • Saturday, November 11 @ Retreat from 9am-12pm
  • Thursday, November 16 @ Retreat from 5pm-7pm
  • Saturday, December 2 @ Retreat from 9am-12pm

*Human Resources will be available on the day of the event to print hard copies of the completed online application(s).

Since 1964, Peek ‘n Peak Resort has been recognized in the North East region as an all seasons family destination.  The Resort is comprised of 105 acres, 27 slopes and 4 Terrain Parks with varying difficulties.  Travelers from PA, OH, NY and Canada visit the resort for affordable recreation, such as: Snow Sports (Ski/Board/Terrain Park/Tubing), Golf, Adventure Park, Spa and Events.   We’ve established generations of enthusiasts who love the beautiful location, rustic charm, learn to “ski and ride” programs and legendary snow conditions. Scott Enterprises mission is centered on the guest experience and our employees are good at what they do – there is no better place to work and play!

The Front Desk Associate reports to the Front Desk Manager and Hotel General Manager to take reservations, answer questions and complete check in / out procedures in an accurate and timely manner.  The Front Desk Associate is responsible for performing job duties quickly, accurately and consistently while working in a team environment with a focus on guest satisfaction.         

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Welcome resort guests with a smile and the “I promise to CARE!” attitude.    
  • Act as an “information center” by demonstrating resort knowledge, including:  location of amenities, hours of operation, information on special events / activities, pricing and merchandise.  If asked a question and unsure of the answer – find someone who can help!  
  • Sell hotel rooms to walk in guests and reservations using established selling procedures and yield management techniques.  Encourages us of Scott Enterprises restaurants or recreation facilities.    
  • Addresses guest requests and concerns immediately and always with a professional attitude.  
  • Communicates with management, co-workers and other departments (as required) about the status of guest rooms, guest requests, and maintenance issues.  Utilizes the daily log book to coordinate information for all day shifts.
  • Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.  
  • Operate POS system to compute purchases, process cash or credit payment and provide customer with proper sales receipt and change.
  • Ensure accurate records of sales transactions and / or refunds in accordance with resort and department polices.
  • Demonstrates thorough understanding of hotel equipment used at the front desk.  Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
  • Maintain knowledge of resort and department policies regarding payment, exchanges and security practices.
  • Monitor guests for suspicious activities and follow appropriate protocol for theft, including notifying supervisor or security.  
  • Use proper telephone etiquette to answer / hold / transfer calls, take complete messages and follow policies for reservations.
  • Report to work on time for scheduled shift and in appropriate uniform / nametag.  
  • Keep work station clean and free of debris by performing light housekeeping duties as assigned.  
  • Abide by department / resort / company policies, procedures and safety rules at all times.
  • All other duties as assigned.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic technical skills necessary to operate POS system, calculator and credit card machine; prior computer experience required.
  • Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.   
  • Verbal and written communication skills to interact with guests and associates at all levels as well as read / interpret instructions or policies.   
  • Demonstrate a firm, consistent and courteous attitude in order to gain respect and cooperation of public.
  • Ability to use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.  
  • Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE

  • High school or GED equivalent preferred.
  • Minimum 1-year experience in a high volume retail outlet, grocery store, restaurant, hotel or resort preferred.  

PHYSICAL DEMANDS/WORK ENVIRONMENT the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to walk, stretch, bend, and stand for extended periods of time.
  • Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty.    
  • Must be able to lift up to 50 pounds without difficulty.
  • Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).

Apply Now


Peek 'n Peak Resort is NOW HIRING FOR WINTER and there is no better place to WORK and PLAY!

Employees receive a $10 Season Pass plus excellent discounts on recreation and dining at Scott Enterprise owned properties!     

There are full/part time seasonal and year round positions available, including: Snow Sports, Lift Operations, Rentals, Terrain Park, Tubing, Guest Services/Tickets, Food & Beverage, Hotel, Housekeeping, Retail, Hotel, Housekeeping, Management and more! 

Find your seasonal job (or lifetime career!) by scrolling down the page and clicking your preferred job title to submit an application online.  The job opportunities listed on www.PKNPK.com are all currently available; unlisted positions are no longer available.

Interested candidates should complete the online application now and plan to attend a Job Fair with Open Interviews:

  • Saturday, November 11 @ Retreat from 9am-12pm
  • Thursday, November 16 @ Retreat from 5pm-7pm
  • Saturday, December 2 @ Retreat from 9am-12pm

*Human Resources will be available on the day of the event to print hard copies of the completed online application(s).

The Resort provides employment opportunities for ages 14+ and these positions are identified as *Minor Friendly* on the website.  Minors (under the age of 18) must have a valid New York State Work Permit; applications are available by contacting Human Resources.

Depending on business need, the length of time for our hiring process may vary and we appreciate your patience.  There are often multiple employment opportunities available and we are working diligently to find you the perfect fit.  We appreciate your interest and invite you to check the website frequently for new employment opportunities!

Human Resources Department
Monday - Friday 8am-5pm
Phone: (716) 355-4141 Ext. 7312
Job Hotline: (716) 355-4141 Ext. 7311
Email: PeekHR@VisitScott.com

 Free via Skype

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