Peek'N Peak

About Us

Fall Fest - Ticket Sales

Department

Guest Services - Annex Desk / Tickets

Season

Part Time - Winter Seasonal

Description

Jump start your winter career by working for Peek‘n Peak during our annual Fall Fest on October 11, 12 & 18, 19!  You must have availability to workbetween the hours of 9:00am-6:00pm for both weekends and commit to a mandatoryorientation / event overview on Saturday, October 4from 8:00am-10:00am. 

The Guest Services - Ticket Sales Team will provide exceptional customer service while answering questions and performing accurate sales transactions for resort amenities.    

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Welcome guests with a smile and the “I promise to CARE!” attitude.  Act as an ambassador for the resort by communicating information on amenities, points of interest, scheduled events, pricing/discounts, merchandise and hours of operation.      
  • Answer all guest questions, find resolutions to concerns and solicit feedback.  If asked a question and unsure of the answer – find someone who can help!  
  • Use proper telephone etiquette to assist customers, take complete messages and refer inquiries to the appropriate department.
  • Complete sales transactions for Snow Sports/Tubing, Adventure Park, special events, rental equipment or lessons in a fast paced environment.  
  • Operate a cash register and / or POS system to compute sale prices, total purchases, process cash or credit payment and provide customer with proper sales receipt and change.
  • Ensure accurate records of sales transactions and / or refunds in accordance with resort and department polices.
  • Maintain knowledge of resort and department policies regarding payment, exchanges and security practices.
  • Monitors merchandise, retail area and customers for any suspicious activities and follow appropriate protocol for theft, including notifying supervisor or security.  
  • Collaborate with all resort departments to ensure guest satisfaction, including:  Snow Sports, Annex Office, Hotel Front Desk and Security.
  • Sets up displays or arranges merchandise on counters, tables or racks to promote sales.  
  • Keep retail area clean and free of debris by performing light housekeeping duties as assigned.  
  • Report for scheduled shift and in appropriate uniform / nametag.  
  • Abide by department / resort / company policies, procedures and safety rules at all times.
  • All other duties as assigned.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic technical skills required to operate cash register/POS system, calculator and credit card machine; prior computer experience required.  
  • Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.   
  • Verbal and written communication skills to interact with guests and associates at all levels as well as read / interpret instructions or policies.   
  • Demonstrate a firm, consistent and courteous attitude in order to gain respect and cooperation of public.
  • Ability to use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.  
  • Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE
High school or GED equivalent preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to stand, walk and reach for extended periods of time.
  • Ability to bend, squat, kneel, stretch, and climb without any difficulty.    
  • Must be able to lift up to 50 pounds without difficulty.
  • Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).

Apply Now


Peek 'n Peak Resort is now accepting applications for Fall Fest - don’t miss your chance to work and play here! Resort associates receive excellent discounts on the Adventure Park, Golf, Fitness, Meals, Retail and Spa!  

HR Department
Monday - Friday 8am-5pm
Phone: (716) 355-4141 ext. 7312
Job Hotline: (716) 355-4141 ext. 7311
Fax: (716) 355-6459
Email: PeekHR@VisitScott.com
 
Depending on business need, the length of time for our hiring process may vary and we appreciate your patience.  There are often multiple employment opportunities available and we are working diligently to find you the perfect fit.  We appreciate your interest and invite you to check the website frequently for new employment opportunities!

 

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    Join us for one our famous, award-winning brunch! Served on Sundays in the Royal Court Dining Room. Call 716-355-4141 x 7155 to make a reservation!

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