Peek'N Peak

About Us

Food & Beverage Supervisor

Department

Food & Beverage - Royal Court Dining Room / YR

Season

Full Time - Year Round

Description

The Food & Beverage Supervisor will provide working leadership and direction for team during a designated shift within a restaurant outlet.  The Shift Supervisor will work with the Outlet Manager and Food & Beverage Director to increase guest satisfaction, ensure compliance with resort operating procedures, provide education/training for associates, promote a cooperative team environment and increase revenue within area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Function as a member of the Food & Beverage Team by ensuring an excellent guest experience, including:  greeting patrons, answering questions, providing prompt/friendly food service, following up to ensure satisfaction and creating a pleasant/clean environment.  
  • Direct and supervise associates engaged in food / bar service, sales transactions, inventory, reconciling cash receipts or performing services for guests.
  • Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
  • Communicate with team members, outlet manager and kitchen staff to guarantee successful service.
  • Assess guest satisfaction, resolve guest concerns and make improvements accordingly.  
  • Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety / resort guidelines, with special consideration to guest requests.  
  • Operate a cash register and POS system to compute prices, total purchases, process payment and provide customer with proper receipt and change.
  • Ensure accurate records of sales transactions and refunds in accordance with resort and department polices.
  • Maintain procedures to (1) ensure the security and proper storage of inventory and equipment, (2) ensure the security of monies, credit and financial transactions and (3) to minimize misuse and breakage of supplies to ensure that no re-usable goods are wasted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Implement procedures to constantly improve quality, profit, team productivity and guest service standards.    
  • Educate team members on current products, services, facilities and pricing.
  • Initiate and implement up-selling techniques to maximize profit.   
  • Train and monitor staff to guarantee all department / resort / company policies, procedures and safety rules are followed at all times.
  • Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
  • Assist Outlet Manager with scheduling, time approval and monitoring labor of associates during a designated shift.  
  • Support Outlet Manager in hiring processes including review of applications, conducting interviews and completing corresponding paperwork.  
  • All other duties as assigned.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Entrepreneurial mindset, leadership skills and professional demeanor necessary to work independently or with resort guests, associates and management.
  • Effective communication skills and ability to make sound decisions, especially when dealing with adverse situations.
  • Ability to understand concepts, practices, pre-established guidelines and procedures used by the company.
  • Knowledge of MS Office, including Word, Excel, Outlook and experience using a cash register / POS System.    

EDUCATION and/or EXPERIENCE

  • High school diploma /GED equivalent required.  Technical, Associates or Bachelor’s Degree in Hospitality Management strongly preferred.  
  • Minimum (3) years Food & Beverage related experience in a high volume hotel, resort or country club required.  
  • Minimum (1) year Food & Beverage related supervisory experience required.  

CERTIFICATES, LICENSES, REGISTRATIONS

  • Alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in fast paced environment.
  • Traverse or maneuver items up to 50 pounds.
  • Reaching, maneuvering, and continually positioning of oneself to perform assigned tasks.
  • Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).

Apply Now


Peek 'n Peak Resort is NOW HIRING - and there is no better place to WORK and PLAY! 

Jump start your winter career by working at the 28th Annual Fall Fest on October 10, 11 & 17, 18!  You must have availability to work between the hours of 9:00am-6:00pm for both weekends and commit to a mandatory orientation / event overview on Saturday, October 3 from 8:00am-10:00am.

Already thinking snow?  Winter Positions and November Job Fair Schedule will be posted on October 1st.

Part and Full Time positions are available for ages 15+ with valid New York State working papers, including: Food & Beverage, Banquets, Hotel/Housekeeping,Spa, Pool, Golf, Landscaping, Management and More!

Associates receive excellent discounts on recreation and dining at Scott Enterprise owned properties. 

Find your seasonal job (or lifetime career!) by scrolling down the page and clicking your preferred job title to submitt an application online.

Depending on business need, the length of time for our hiring process may vary and we appreciate your patience.  There are often multiple employment opportunities available and we are working diligently to find you the perfect fit.  We appreciate your interest and invite you to check the website frequently for new employment opportunities!

HR Department
Monday - Friday 8am-5pm
    Phone: (716) 355-4141(716) 355-4141  ext. 7312
Job Hotline: (716) 355-4141(716) 355-4141  ext. 7311
Fax: (716) 355-6459
Email: PeekHR@VisitScott.com

Scott Enterprises participates in the federal government's Work Opportunity Tax Credit, Welfare to Work, and other federal and state tax credit programs. The information you supply will be used by this company to complete its federal and state tax returns, and in no way will negatively impact any hiring decision. Your responses to the questions will be confidential to the employer's management and federal, state and local agencies.

Take the tax survey

 

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