Peek'N Peak

About Us

Food & Beverage Supervisor

Department

Food & Beverage - Royal Court Dining Room / YR

Season

Full Time - Year Round

Description

The Food & Beverage Shift Supervisor will provide working leadership and direction for team during a designated shift within a restaurant outlet.  The Shift Supervisor will work with the Outlet Manager and Food & Beverage Director to increase guest satisfaction, ensure compliance with resort operating procedures, provide education/training for associates, promote a cooperative team environment and increase revenue within area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Function as a member of the Food & Beverage Team by ensuring an excellent guest experience, including:  greeting patrons, answering questions, providing prompt/friendly food service, following up to ensure satisfaction and creating a pleasant/clean environment.  
  • Direct and supervise associates engaged in food / bar service, sales transactions, inventory, reconciling cash receipts or performing services for guests.
  • Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
  • Communicate with team members, outlet manager and kitchen staff to guarantee successful service.
  • Assess guest satisfaction, resolve guest concerns and make improvements accordingly.  
  • Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety / resort guidelines, with special consideration to guest requests.  
  • Operate a cash register and POS system to compute prices, total purchases, process payment and provide customer with proper receipt and change.
  • Ensure accurate records of sales transactions and refunds in accordance with resort and department polices.
  • Maintain procedures to (1) ensure the security and proper storage of inventory and equipment, (2) ensure the security of monies, credit and financial transactions and (3) to minimize misuse and breakage of supplies to ensure that no re-usable goods are wasted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Implement procedures to constantly improve quality, profit, team productivity and guest service standards.    
  • Educate team members on current products, services, facilities and pricing.
  • Initiate and implement up-selling techniques to maximize profit.   
  • Train and monitor staff to guarantee all department / resort / company policies, procedures and safety rules are followed at all times.
  • Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
  • Assist Outlet Manager with scheduling, time approval and monitoring labor of associates during a designated shift.  
  • Support Outlet Manager in hiring processes including review of applications, conducting interviews and completing corresponding paperwork.  
  • All other duties as assigned.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Entrepreneurial mindset, leadership skills and professional demeanor necessary to work independently or with resort guests, associates and management.
  • Effective communication skills and ability to make sound decisions, especially when dealing with adverse situations.
  • Ability to understand concepts, practices, pre-established guidelines and procedures used by the company.
  • Knowledge of MS Office, including Word, Excel, Outlook and experience using a cash register / POS System.    

EDUCATION and/or EXPERIENCE

  • High school diploma /GED equivalent required.  Technical, Associates or Bachelor’s Degree in Hospitality Management strongly preferred.  
  • Minimum (3) years Food & Beverage related experience in a high volume hotel, resort or country club required.  
  • Minimum (1) year Food & Beverage related supervisory experience required.  

CERTIFICATES, LICENSES, REGISTRATIONS

  • Alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in fast paced environment.
  • Traverse or maneuver items up to 50 pounds.
  • Reaching, maneuvering, and continually positioning of oneself to perform assigned tasks.
  • Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).

 

Apply Now


Peek ‘n Peak Resort will host job fairs with open interviews on:
November 8 @ Retreat from 9am-12pm
November 13 @ Sugar Shack from 5pm-7pm
November 22 @ Retreat from 9am-12pm 

Hundreds of winter positions available (for ages 15+ with valid New York State working papers), including: Food & Beverage, Snow Sports/Terrain Park, Lift Operations, Rentals, Child Care, Guest Services, Hotel, Housekeeping, Pool, Retail and more!  

Resort associates receive $10 season ski pass plus excellent discounts on recreation, fitness, meals and retail. 

The Peak starts to hire in November to prepare for the first big snowfall – so it’s best to apply now!  Find your winter position and submitt an online application by scrolling down the page.

HR Department
Monday - Friday 8am-5pm
Phone: (716) 355-4141 ext. 7312
Job Hotline: (716) 355-4141 ext. 7311
Fax: (716) 355-6459
Email: PeekHR@VisitScott.com
 
Depending on business need, the length of time for our hiring process may vary and we appreciate your patience.  There are often multiple employment opportunities available and we are working diligently to find you the perfect fit.  We appreciate your interest and invite you to check the website frequently for new employment opportunities!

 

Scott Enterprises participates in the federal government's Work Opportunity Tax Credit, Welfare to Work, and other federal and state tax credit programs. The information you supply will be used by this company to complete its federal and state tax returns, and in no way will negatively impact any hiring decision. Your responses to the questions will be confidential to the employer's management and federal, state and local agencies.

Take the tax survey

 

  • Job Fairs for Winter Positions!

    Attend one of our job fairs on: November 8th, 13th and 22nd. Hundreds of winter positions available! Click for details and online application.

    Details & Application

  • Award-winning Sunday Brunches

    Join us for one our famous, award-winning brunch! Served on Sundays in the Royal Court Dining Room. Call 716-355-4141 x 7155 to make a reservation!

    Brunch Schedule

  • Live Music!

    Every Friday and Saturday night in the Regency Pub! Check out the live music schedule on the event calendar.

    Event Calendar

  • NOW OPEN

    Are you up for an adventure? Check out the Peak's new Aerial Adventure Courses!

    Find Out More